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Partial refunds for subscriptions

Partial Refunds for Subscriptions

The Subscription Management Panel gives store administrators a centralized view of all active subscriptions. It complements the existing Plans section by adding real-time visibility into individual orders created through recurring or prepaid plans.

Sometimes you may need to issue a partial refund to a user on their subscription, whether due to a discount, promotion, or any other reason. In this article you will learn how to process those partial refunds for your users on their recurring subscriptions without canceling them.

Go to Control Panel > Plans > Subscriptions

Find the subscription you want to manage and click on the 3 dots ... (you can search by ID, email, or plan name)

The panel only displays orders associated with recurring or prepaid plans.

You will then see 3 available options

A. REFUNDABLE PAYMENTS

y selecting this option, the following window will open where you can choose to issue a partial refund

When selecting the Partial Refund option you will need to enter the amount to be refunded

You will also need to select a reason for the refund before proceeding by clicking the Continue button.

b. Or you can choose to issue a Full Refund.

With the second option (Full Refund) the same window will open with the amount pre-selected, where you will also need to specify the reason for the refund before clicking Continue.

B. PAUSE INDEFINITELY

When selecting this option you will need to Confirm the action again before it is carried out.

This action will not generate a refund, but it will stop future charges on the subscription. You can reactivate it in the future if needed.

C. CANCEL SUBSCRIPTION

When selecting this option you will need to Confirm cancellation before the action is carried out.

This option does not allow the subscription to be reactivated. The user would need to subscribe again if they want to regain access to the plan.

We hope this tutorial has been helpful. If you have any questions, feel free to send us an email at support@publica.la.

Updated on: 11/05/2026

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