View As User
Home Users 3. View as user View as user In this article we will show you how you can see your store as your users see it. Last updated 4 months ago 1. Go to Control Panel > Users: 2. Hover over a user and click on the dropdown menu ![](https://storage.crisp.chat/users/helpdesk/website/-/4/c/f/c/4cfcb32a9e952000/view-as-user02_1mFew readersAdd A Custom Logo To Users
Home Users 3. Add a custom logo to users Add a custom logo to users In this article we will show you how to add a logo that users will see when entering the store. Last updated 4 months ago If you want to personalize your users' session by adding, for example, an institutional logo, we will show you how to do it in simple steps. ⚠️ You must ask us to enable this functionality by writing to support@publica.la 1. Go tFew readersBulk Update Users
Home Users 3. Bulk update users Bulk update users In this article we will show you how to update users in bulk using an Excel spreadsheet or Google Sheet. Last updated 4 months ago In this article we will show you how to update users in bulk using an Excel spreadsheet or Google Sheet. 1. Open the spreadsheet that we share here in Excel or GoogFew readersResetting A Users Password
Home Users 3. Resetting a user's password Resetting a user's password In this article we will show how to reset a user's password from the store. Last updated 4 months ago Your users can request to reset their password in case they forget it, when logging in by clicking on Reset password. In case they need to change their password, they can do it from "Account". 👉You can tell them these options are available to them as a first step. IfFew readersLimiting The Number Of Simultaneous User Sessions
Home Users 3. Limiting the number of simultaneous user sessions Limiting the number of simultaneous user sessions In this article we'll show you how to limit the sessions of specific users in the store. Last updated 4 months ago Decide on how many devices you want your user to be able to read from at the same time by defining a maximum number of simultaneous sessions. ⚠️ The default number of simultaneous sessions allowed for all users is 5. IfFew readersCancel A Subscription To A User
Home Users 3. Cancel a subscription to a user Cancel a subscription to a user In this article we will show you how to unsubscribe your users. Last updated 4 months ago You can cancel subscriptions of users that you no longer want to have access to your publications, either because you want to end the trial period that you have assigned to them or because you no longer want to give them access to free content. 1. Go to Control Panel > Users aFew readersCreate A Plan Administrator User
Home Users 3. Create a plan administrator user Create a plan administrator user In this article we will show you how to assign the "Plan Administrator" role to your users. Last updated 4 months ago Assign administrator users to your plans so that they can see the statistics of users and publications of the chosen plan. It is common that when a plan is assigned to an institution or group, a user is chosen to view and control the usage, metrics and pubFew readersCreate A User
Home Users 3. Create a user Create a user In this article we will show you how you can create users manually. Last updated 4 months ago Why can creating users manually be useful? Because you make offline sales and you need to assign a plan or a publication to a user. Because you want to offer temporary or permanent access to a user. Because a user could not register Because you want to add someone from your work team to collaborate withFew readersHow To Assign A Plan To A User
Home Users 3. How to assign a plan to a user How to assign a plan to a user Manually assign plans to your users. This will allow you to give courtesy accesses or assign temporary sample accesses. Last updated 4 months ago Step by step : 1. Go to Control Panel -> Users 2. Search for the user you want to add a plan to by using the search field. 📌 If that user is not registered yet, you can create it by following [this tutorial.](https:/Few readersUsers Statistics
Home Users 3. Users statistics Users statistics In this article we will show you how to access your users reading metrics. Last updated 4 months ago It is crucial to know the behaviour of your users in order to plan the type of marketing actions to be carried out. Go to Control Panel > Users. There you will be able to access two types of metrics: General: In it you will find the complete list of your users together with their individual sFew readersImport Users In Bulk
Home Users 3. Import users in bulk Import users in bulk In this article we will show you how to import users in bulk using an Excel spreadsheet or Google Sheet. Last updated 4 months ago You can easily add large numbers of users in bulk. We share an example form for you to use and we also explain each field so that you can complete them. Let's get started! 📹Here you will find a complete instructional video **1. Open the spreadsheet thatFew readersAdd Admin Users
Home Users 3. Add admin users Add admin users In this article we will show you how to create users with the "administrator" role in your store. Last updated 4 months ago Add admin users to allow different members of your team to modify, upload and view information from the store. The administrator user will be able to: Create other users and assign them plans or publications Export list of users and publications and see statistics of both. UpFew readersAssigning Publications To A User
Home Users 3. Assigning publications to a user Assigning publications to a user In this article we will guide you step by step on how to manually assign publications to your users. Last updated 4 months ago This tool may become useful whenever you need to provide access to authors, offer free samples or wish to offer time-limited access to certain users. Go to Control Panel > Users. Find the user you want to assign a publication to and clickFew readersRevoking Access To A Publication
Home Users 3. Revoking access to a publication Revoking access to a publication In this article we will show you how to revoke access to publications that have been assigned to your users. Last updated 4 months ago Go to Control Panel > Users. Find the user whose access to the publication you want to revoke. Click on the arrow icon and select the Assign publications option: ![](https://storage.crisp.chat/users/helpdesk/websiteFew readersEdit Users Individually
Home Users 3. Edit users individually Edit users individually In this article we show you how you can edit users from the control panel. Last updated 4 months ago 1. Go to Control Panel > Users. 2. Search for a user and click Edit: You can make the following modifications: Edit the email. Modify the pFew readersUser Menu Sections
Home Users 3. User menu sections User menu sections In this article we will show you the options of the user panel and what you can do in them. Last updated 4 months ago 1. Sign in. If you haven't registered yet, create your user with a Google or Facebook account or with an email and password. Here we share the help article where we show you how. 2. Once you've enFew readersExport Users Report
Home Users 3. Export users report Export users report Last updated 4 months ago This will be useful for you if you need to view the information of your users in an Excel spreadsheet or Google Sheets to be able to carry out more detailed control, update them in a massive way , [assign read permissions](https://help.publica.la/es/articles/6518726-asignar-permisos-de-lectFew readersPartial refunds for subscriptions
Partial Refunds for Subscriptions The Subscription Management Panel gives store administrators a centralized view of all active subscriptions. It complements the existing Plans section by adding real-time visibility into individual orders created through recurring or prepaid plans. Sometimes you may need to issue a partial refund to a user on their subscription, whether due to a discount, promotion, or any other reason. In this article you will learn how to process those partial refunds forFew readersUser FAQs
How to resolve your users' most frequently asked questions This article will help you resolve your users' most frequently asked questions on the spot, without delays or intermediaries. Each case includes the step-by-step you need to act quickly and give your user an immediate response. In this article: The user wants a refund The user wants to cancel their subscription The user thinks they bought a physical book The user cannot reset their password The user made a puFew readersAdvanced Reader Settings
Advanced Reader Settings In this article, we'll walk you through the reader's configuration options that let you customize your visual and accessibility experience while reading. To access these settings, click the aA icon in the upper right corner of the reader. | Some settings are only available for publications in EPUB format. These options willFew readersMy Library
My Library My Library is your personal space on the platform. From here you'll be able to see all the content you have available, pick up any reading where you left off, and check your reading stats. To access it, open the menu you'll find in the top right corner of the store and select My Library. In this article: Reading Now Reading Stats Also in Progress [Everything on Your Shelf](#2-4-everytFew readers